Last updated: October 2026
TravelWell4Life sells digital products — personalised card decks, ebooks and editions. Because access (or your personalised download) is delivered electronically and immediately, purchases are generally final. That said, we want every customer to feel fairly treated — so here is exactly how we handle refunds.
💬 In short: if something has genuinely gone wrong — you were charged twice, charged in error, or you truly cannot access what you paid for — contact us and we'll put it right. We just can't refund a personalised product that's already been generated, or a course already worked through.
1. Personalised card decks & ebooks
- These are made to order with your name on them, so — like any personalised product — they cannot be returned once generated and delivered.
- If you were charged in error or bought the same item twice, or a technical fault on our side stops you downloading what you paid for and we cannot resolve it, email us and we'll refund it.
2. Courses (annual access)
- If you were charged in error or accidentally bought the same course twice, we'll refund the duplicate or erroneous charge.
- If a technical fault on our side prevents access and we cannot resolve it, we'll refund that purchase.
- Once a course has been substantially accessed or completed, it is no longer eligible for a refund.
3. Memberships
- Membership is billed up front for each period. You can cancel at any time from your member area — this stops all future billing, and you keep full access until the end of the period you've already paid for.
- We don't provide partial-period refunds for time already paid, but you'll never be billed again after you cancel.
4. Group & branded-edition orders
- If you've ordered seats or copies and the codes have not yet been redeemed (or copies not yet generated), contact us and we'll arrange a correction or refund of the unused portion.
- Copies already generated, or seats already redeemed/enrolled, are treated like the personalised purchases above.
5. Card payments
Card payments are processed by PayFast for FlourishTalk, the name on your statement. Approved refunds on card payments are made through PayFast to the card that paid.
6. How to request a refund
Email support@flourishtalk.co.za with your name, the email you purchased with, and a short note about what happened. Please reach out within 14 days of the charge so we can help quickly. Approved refunds are returned to your original payment method.
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